We are located near the IT University of Copenhagen, Denmark, which resides in Ørestad, a new city area in Copenhagen with a focus on innovation, technology and design.


MovieStarPlanet produces lots of games for your enjoyment. Go to our Support page to get more information and to contact our support services.




Frequently Asked Questions – MovieStarPlanet



If you have typed the correct username and you get the message that your user doesn’t exist, you are probably on the wrong site. MovieStarPlanet has different sites for each country. Make sure you are on the right site (see a list of countries here).



If you forgot your password, please click the “Forgot password” button where you log in-and your password will be sent to your provided email address. If you don’t have an email associated with your user, you will need to contact Support. Please remember to send along a receipt for purchase of StarCoins or VIP membership to show us that this is in fact your user profile.





Click on the “Settings” icon in the top right corner to change your password.




Click on the “Settings” icon in the top right corner to change your email.




You can’t change your username or your age on MovieStarPlanet. If you type the wrong age, delete the user and open a new one. If your username is your real name, please contact Support.



To disable recurring payments, please click on the VIP/StarCoins logo, then go to “my payments” and disable recurring payments here.



If you didn’t keep your password safe, someone might have gained access to your user profile. Please click the “Forgot password” button where you log in-and your password will be sent to you. Then change it right away. If this does not work, please send either the receipt for StarCoins or VIP membership to Support – remember to include your username.



Go to “Help” (the question mark [?]) in the top right corner, click on “My User” and select “Delete account”. Note: You can’t get a deleted user back and all StarCoins associated with the account will be lost. Remember, once deleted, you cannot get a user back.



Please make sure that your browser allows pop-up windows, and then try again. You may also want to try clearing the cache and Internet history. Remember to always ask a parent or guardian before making any online payment.


Note: A prepaid card may not work.



Please ensure that you have the latest version of Adobe Flash Player on the computer:http://get.adobe.com/flashplayer/otherversions/


You will also need to have the newest edition of the browser you’re using e.g. Internet Explorer, Fire Fox, Chrome, Safari.



Try to go to your Room, click “Edit my Room”, and then you should find your items in the “Item list”. If a Pet is missing, you may want to check the Pet Hotel.



This means your computer (IP address) has been banned from MovieStarPlanet. If you believe this has occurred in error, please send the lock number to Support along with a brief description of why you believe this lock is a mistake. Remember to include your username.


If you have any questions or would like to acquire more information about MovieStarPlanet, please do not hesitate to contact us.


Mikado House
Rued Langgaards Vej 8

CVR 31269008

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Looking for images or press information? Please check out our Press section. If you haven’t found what you are looking for or have any more questions, please send us an email!

Email: press@moviestarplanet.com