Support

If you have questions or need help regarding activities on MovieStarPlanet, and you didn’t find your answer on the MovieStarPlanet Support page of the website, please use the contact form below to get in touch with us. You can also use this form if you have question regarding any game produced by MovieStarPlanet.

 Wait… have you checked out the Frequently Asked Questions on MovieStarPlanet?

FAQs

 

Great games need great support
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Luxemborg

MSP EMEA S.a.r.l
63 Avenue de la Gare
L-1611 Luxembourg
Luxembourg
Company ID: B168113
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North America

MSP Northern America S.a.r.l
63 Avenue de la Gare
L-1611 Luxembourg
Luxembourg
Company ID: B168110
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Frequently Asked Questions – MovieStarPlanet

 

If you have typed the correct username and you get the message that your user doesn’t exist, you are probably on the wrong site. MovieStarPlanet has different sites for each country. Make sure you are on the right site (see a list of countries here).

If you forgot your password, please click the “Forgot password” button where you log in-and your password will be sent to your provided email address. If you don’t have an email associated with your user, you will need to contact Support. Please remember to send along a receipt for purchase of StarCoins or VIP membership to show us that this is in fact your user profile.

Password

Click on the “Settings” icon in the top right corner to change your password.

Email

Click on the “Settings” icon in the top right corner to change your email.

Age

You can’t change your username or your age on MovieStarPlanet. If you type the wrong age, delete the user and open a new one. If your username is your real name, please contact Support.

To disable recurring payments, please click on the VIP/StarCoins logo, then go to “my payments” and disable recurring payments here.

If you didn’t keep your password safe, someone might have gained access to your user profile. Please click the “Forgot password” button where you log in-and your password will be sent to you. Then change it right away. If this does not work, please send either the receipt for StarCoins or VIP membership to Support – remember to include your username.

Go to “Help” (the question mark [?]) in the top right corner, click on “My User” and select “Delete account”. Note: You can’t get a deleted user back and all StarCoins associated with the account will be lost. Remember, once deleted, you cannot get a user back.

Please make sure that your browser allows pop-up windows, and then try again. You may also want to try clearing the cache and Internet history. Remember to always ask a parent or guardian before making any online payment.

Note: A prepaid card may not work.

Please ensure that you have the latest version of Adobe Flash Player on the computer:http://get.adobe.com/flashplayer/otherversions/

You will also need to have the newest edition of the browser you’re using e.g. Internet Explorer, Fire Fox, Chrome, Safari.

Try to go to your Room, click “Edit my Room”, and then you should find your items in the “Item list”. If a Pet is missing, you may want to check the Pet Hotel.

This means your computer (IP address) has been banned from MovieStarPlanet. If you believe this has occurred in error, please send the lock number to Support along with a brief description of why you believe this lock is a mistake. Remember to include your username.